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REFUND POLICY

Winter Haven Martial Arts Academy Refund Policy

At Winter Haven Martial Arts Academy, we are committed to delivering exceptional martial arts training and ensuring that our students have a positive and rewarding experience. To reflect our confidence in our programs, we offer a 30-Day Money-Back Guarantee.

1. 30-Day Money-Back Guarantee

  • New Students: If you are not completely satisfied with your experience at Winter Haven Martial Arts Academy, you may request a full refund within the first 30 days of your enrollment. No questions asked.

  • No Enrollment Fee: We do not charge any enrollment fees. This allows new students to join our academy without any upfront commitment beyond the first month’s membership fee.

2. Refund Eligibility

  • Membership Fees: The 30-Day Money-Back Guarantee applies to the first month’s membership fee. After the initial 30 days, all membership fees are non-refundable.

  • Special Programs and Camps: Fees for special programs, seminars, or camps are non-refundable unless the program is canceled by the academy.

3. Requesting a Refund

  • To request a refund within the 30-day period, please submit your request in writing to the academy’s administration. Include the student’s name and the reason for the refund (optional).

  • Refund requests will be reviewed within 7 business days. If approved, refunds will be processed within 7-10 business days after approval.

4. Refund Processing

  • Refunds will be issued using the original method of payment. If the original method is unavailable, a check will be issued to the student or parent/guardian.

  • There are no processing or administrative fees deducted from the refund amount during the 30-day money-back guarantee period.

5. Non-Refundable Items

  • Uniforms, training gear, and merchandise are non-refundable unless they are defective or damaged upon receipt.

  • Private lessons and personal training sessions are non-refundable, but may be rescheduled with at least 72 hours’ notice.

6. Cancellation by the Academy

In the event that Winter Haven Martial Arts Academy cancels a class, program, or event due to unforeseen circumstances, students will be offered a full refund or credit towards future classes, programs, or events.

7. Changes to the Refund Policy

Winter Haven Martial Arts Academy reserves the right to modify this refund policy at any time. Changes will be communicated to students and families in advance.

8. Contact Information

For questions or to request a refund, please contact:

Our 30-Day Money-Back Guarantee is designed to ensure that every student feels confident in their decision to join Winter Haven Martial Arts Academy. We look forward to helping you or your child on the path to martial arts excellence.

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